Customer Service | Bondecco

Customer Service

Customer Service

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Orders

How can I track my order?

As soon as your products ships, we’ll send you a confirmation email that includes a tracking number. For shipments via some national post companies, tracking is unfortunately not available.

I have not received an order confirmation

If you placed an order with us but did not receive an order confirmation, please check your spam folder first! If it’s not in your spam folder, it’s possible that your email address was entered incorrectly. Get in touch with us at support@bondecco.com to see if we have received an order in your name.

Can I cancel my order?

If you wish to cancel your order, please contact us immediately at support@bondecco.com. Once an order has been shipped, cancellation is no longer possible. However, you can always return every order for a refund, within 90 days of having received the package.

Can I make changes to my order after payment is done?

No problems. It is possible to make changes as long as the order has not been shipped. For any changes, please get in touch via email at support@bondecco.com and we will help you out.

Shipping

How much does shipping cost?

We offer free shipping worldwide on all orders over £49. For orders up to £49, the shipping fee is £8.

How long will delivery take?

UK / Ireland: 3-5 working days
Rest of Europe: 4-6 working days
USA/Canada: 5-8 working days
Rest of world: 6-10 working days

Which countries do you ship to?

At bondecco.co.uk we ship to the United Kingdom.

Shipping to other countries is handled via these websites:
Spain, bondecco.es
Sweden, bondecco.se
Rest of the world, bondecco.com

How do you ship your packages?

All products will be shipped by local courier service or standard post, depending on the size of your order and your country. Once you’ve added your products to your cart, and proceeded to checkout, you’ll be able to see which service your order will ship with.

How do you pack the artwork?

All posters and prints are professionally packed and shipped in a sturdy cardboard tube.

Returns / Claims

Can I return my order?

We are committed to quality and your satisfaction is 100% guaranteed. If for any reason you are not completely satisfied with your purchase, or if the products simply don’t meet your expectations, you may return them within 90 days of receipt and receive a refund.

Please note that products returned need to be undamaged, in their original condition and that return shipping charges will not be refunded.

How do I return my order?

We invite you to return your order for a full refund (minus shipping charges) by following these simple steps:

  1. Get in touch with us via email (returns@bondecco.com) and let us know:
    1. Your order id
    2. The products that you wish to return
    3. The reason for the return
  2. We will get back to you with our full address and instructions on how to package the products, preferably in the original packaging.
  3. Ship your item back to us. We strongly encourage you to return the item via a trackable method.
  4. As soon as we have received and verified the returned products we will issue a refund.

Please note that all returns must be sent back to our warehouse in Spain.

When will I be refunded for my return?

We will typically issue your refund within 48-72 hours of receiving the package and verifying the products.

What should I do if a product is damaged or incorrect?

In case you receive a damaged or incorrect item, please do the following:

  1. Take a digital photo of your damaged product and the shipping container it arrived in (only if the package is also damaged).
  2. Attach your photos to an email and send them to returns@bondecco.com. Please include your order number, customer name, product number, a brief description of the reason for the return, and whether you’d like a replacement or a refund.

Our customer service team will then get back to you with further information.

Payments

Which payments methods are available?

We accept all major credit cards, including Visa, Mastercard, and American Express. We also accept PayPal.